FREE Domestic shipping on orders $30+
Standard shipping rate: $6
2-7 business days
FREE International shipping on orders $50+
Standard shipping rate: $15
Canada: 3-10 business days
International: 7-21 business days
Felt Formula is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
We are excited for you to receive your products! International orders do get delivered within 21 business days, however your package may be delayed by customs. If 21 full business days pass and you do not receive your order, please contact us HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department at firstname.lastname@example.org.
If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at email@example.com. Your products may only be exchanged for the same product you purchased within 14 days of delivery.
At this time, we do not offer refunds on product. If you are unhappy with your purchase, please contact firstname.lastname@example.org and we’ll help you out!