Statement on the Terms：
This Policy applies to any matters regarding contact, exchange as well as communication in other methods (regardless it is whether through the Internet, or whether via activities of Felt Formula or any part authorized by it, or whether chargeable or free of charge, or whether it involves selling or purchasing products and/or services) made by Felt Formula or any party authorized by it directly, indirectly, actively or passively which involves your personal information, including such information collected by our official website, online mall, social platform, social network, mobile application software, WeChat applet or other means.
Before using any of Felt Formula’s products or services, please read and duly comprehend this Policy. In particular, the terms marked in bold and/or bold with underline should be carefully read, and you may only start to use after you have fully understand and duly agree with such terms. If you have any questions, comments or suggestions on the content of this Policy, you can contact us through various methods provided by Felt Formula.
By choosing to use our services, you have fully understood the entire contents of this Policy, as well as agreed to this Policy and its updates. In addition, it has also been deemed that you have agreed us to collect, use, store and sharing of your personal information in accordance with this Policy. If you do not agree with this Policy entirely or any part of it, please stop using our services.
Part I Definition
Personal Information: refers to all kinds of information recorded in electronic or other ways that, alone or in combination with other information, can identify the identity of a specific natural person or reflect the activities of a specific natural person.
Sensitive Personal Information: refers to personal information, which once leaked, illegally provided or abused, may endanger the safety of the person and property, easily result in damage to personal reputation, physical and mental health, or discriminatory treatment. Such information includes ID number, personal biometric information, bank account number, communication records and content, property information, credit information, whereabouts, accommodation information, health and physiological information, transaction information, information about children no more than 14 years old, etc. .
Deletion of Personal Information: refers to the act of removing of the Personal Information in the system, which is involved in the realization of daily business functions, in order to keep it in a status that cannot be retrieved or accessed.
Children: refers to minors under the age of 14.
1,How we collect and use your information
3,How do we share, transfer, and disclose your information to public
4,How do we protect your information
5,How do you manage your information
6,How do we handle information of minors
7,How your information is transferred globally
9,How to contact us
一、 How we collect and use your information
When you use our products and/or services, we need or may need to collect and use your Personal Information which includes:
1、In order to provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services;
2、In order to provide you with additional features of our products and/or services, you may choose to authorize us to collect and use information. If you do not accept it, you will not be able to use the relevant additional functions or achieve the functional effects as we intend to, but it will not affect your use of our products and/or services.
You understand and agree that:
1、We are committed to creating a variety of products and services to meet your needs. Because there are many types of products and services provided by us, and the specific products/scope of services that different users choose to use are diverse, correspondingly, the basic/additional functions and the type and scope of Personal Information collected and used will be different. Specific product/service functions shall prevail;
2、In order to bring you a better product and service experience, we are continuously working on to improve our technic, that means we may launch new or optimized functions from time to time, therefore, we may need to collect and use new Personal Information or change the purpose to or method of the use of Personal Information. In this regard, we will explain to you the purpose, scope and use of the corresponding information separately by updating this Policy, pop-up windows, page prompts or other methods, and provide you with choice to provide your consent. We shall only collect and use such information after obtaining your express consent. In the process, if you have any questions, comments or suggestions, you can contact us through various contact methods provided by Felt Formula, and we will answer you as soon as possible.
We will collect and use your Personal Information to realize the following functions of this Policy:
（一）To help you have a better understanding of us
1、Follow and use the WeChat Official Account of Felt Formula
When you follow our WeChat Official Account in order to better understand us, we may collect your Personal Information, such as your WeChat nickname and avatar. When you use our WeChat Official Account (such as participating in an event hosted by the Official Account), you may provide us with your contact information, birthday, postal code, address, Moments and other information.
（二） To display products or service information to you
In order to study the adaptability of products as well as provide you with display page and search results that better meet your needs during the process of using our services, we may automatically collect your usage and store it as web log information.
Service Log Information: when you visit our website or use the products or services provided by our website, we will automatically collect the detail information regarding your usage of our services and save it as a service log, including browsing, click to view, search query, follow sharing information, publishing information, as well as IP address, browser type, Internet Service Provider (ISP), language used, date and time of access. We may use IP addresses to calculate website usage, help to diagnose server problems, find errors, and manage websites. We may also use and disclose IP addresses due to the use and disclosure of Personal Information.
Please note that a specific natural person cannot be identified via the individual Service Log Information. If we combine such non-Personal Information with other information to identify a specific natural person, or use it in combination with Personal Information, such non-Personal Information will be considered as Personal Information during such process. Unless otherwise authorized by you or stipulated by laws and regulations, we will anonymize and de-identify such information.
In order to provide you with more convenient and more personalized information display, search and information push services, we will extract your preferred features based on your browsing usage information and location information when using the website, and generate indirect crowd portraits to display, push information and possible commercials based on feature tags.
In order to recommend more suitable skin care products to you, we may collect skin information through skin tests, including but not limited to moisturizing, elasticity, spots, wrinkles.
We shall use our endeavor to ensure that you will have a good browsing experience. If you do not want to receive commercial advertisements sent to you by us, you can reply by SMS message or other unsubscribe or close methods that we provide.
Without revealing the privacy information of individual users, we will analyze the entire user database and make commercial use of the user database. We will always use our endeavor to provide you with a better experience and service under the premise of fully protecting your Personal Information.
（三） Customer Service and Dispute Resolution
When you contact us or submit problem feedback, dispute resolution application, we need you to provide the necessary personal information to verify your identity in order to protect the security of your information and system.
When you communicate with customer service, you may need to provide the information in order to facilitate your communication with our customer service, which includes: mobile phone number, email address, name, gender, age/date of birth, phone number.
In the process of communicating with our customer service, if you provide the following additional information, it will help us provide you with a better service and experience: usage reviews, special requirements, and photos, audio, or videos you are happy to share. However, if you do not provide this information, it will not affect the basic functions of using this service.
In order to contact with you as soon as possible in order to help you to solve the problem or record the processing plan and results of relevant problems, we may save your communication/call records and related content (including but not limited to other information you provide to prove relevant facts, or the contact information you provided).
For the reasonable needs to improve our service and the service quality, we may also use other information of you, including the relevant information you provided when you contacted customer service, and the questionnaire response information sent to us when you participated in the questionnaire survey.
1、Your Personal Information may also be used for the following purposes:
• Improve our products and your user experience on our website, Sina Weibo, WeChat Official Account, and WeChat applet;
• Analyze the effectiveness of our advertisements, competitions, lucky draw, auctions and other similar promotional activities;
• Suggest the products or services that we think you may be interested in (including related third-party products or services);
• Provide you with the opportunity to participate in competitions or promotions;
• Send you the information, products or samples you requested;
• Reply to your inquiries or comments or suggestions, etc.;
• Verify your identity and provide corresponding services;
• To compile statistics on the use of websites;
• Inform you of relevant information by sending emails or other methods;
You fully understand and agree that collecting and using your Personal Information for following purposes or under following circumstances DOES NOT require your authorization, and we may not respond to your request for correction/modification, deletion, withdrawal of consent, and information request:
（1）Related to national security and national defense security;
（2）Related to public safety, public health, and major public interests;
（3）Related to judicial or administrative enforcement such as criminal investigation, prosecution, trial and judgment execution;
（4）To protect your or other persons’ life, property and other important legal rights but it is difficult to obtain individual’s consent;
（5）Personal Information that you disclosed to the public;
（6）Personal Information collected from legally disclosed information in public, such as legal news reports, government information disclosure and other channels.
（7）According to the relevant agreement or other written documents signed with you and necessary for such performance;
（8）Necessary for maintaining the safe and stable operation of the products and/or services provided, such as discovering and handling failures of products and/or services;
（9）Necessary for legal news reporting;
（10）Necessary for academic research institutions to conduct statistics or academic research based on public interest, however, the Personal Information contained will be de-identified when provided for external academic research or descriptions;
（11）Other situations stipulated by laws and regulations.
Please be informed that in accordance with applicable laws, if we take technical measures and other necessary measures to process Personal Information by which the data recipient cannot re-identify and recover any specific individual information, or de-identification maybe taken by us regarding the research on the collected information, statistical analysis and prediction in order to improve our content and layout, provide product or service support for business decisions, and improve our products and services (including the use of anonymous data for machine learning or model algorithm training), there will be no need to notify you and obtain your consent for the use of such data after process.
3、If we stop operating our website or service, we will stop to collect your Personal Information in a timely manner, notify you of the suspension of operation in the form of one-on-one delivery or announcement, and delete or anonymize the Personal Information that we hold related to the service suspended. If the Personal Information involves minors, we will inform the minors’ guardian of the suspension of operation in time.
4、If the information you provide contains Personal Information of other users, you must ensure that you have obtained legal authorization before providing us with such Personal Information. If it involves Personal Information of minors, you will need to obtain the consent of the corresponding guardians of such minors before publishing. In the aforementioned circumstances, the guardian has the right to contact us through the means of Article 9 of this Policy to request correction or deletion of content related to the Personal Information of relevant minor.
5、If we use information for purposes that are not specified in this Policy, or use information collected for a specific purpose for other purposes, or if we actively obtain your Personal Information from a third party, we will obtain your consent in advance.
二、How do we use Cookie and similar technologies
Cookies are text files containing small amounts of information that you download to your device when you visit certain URLs. To ensure the normal operation of the website, provide you with an easier access experience, and recommend content that may be of interest to you, we store on your computer or mobile device Cookies, Flash Cookies or certain local storage provided by browsers (or associated applications) usually including identifiers, site names, and local storage of some numbers and characters (collectively "Cookies"). We use the COOKIES application and other technologies to provide you with customized information, optimize our services, and continually facilitate your with easier access and use of our website.
If your browser or browser add-on services allows, you can modify the acceptance level of Cookie or disable cookies. To learn more about the COOKIES application, please click the following website: http://www.allaboutcookies.org/. However, if you do so, it may affect the safty access to our website under certain circumstances, and you may need to change user settings each time you visit our website.
Other technologies similar to Cookie
In addition to Cookie, we will also use web beacons, pixel tags, ETags and other similar technologies on our website.
For example, the email we send you may contain an address link to our website. If you click on the link, we will track the click to help us understand your product or service preferences, so that we can actively improve our customer service experience. A Web beacons are usually transparent images embedded in website page or email. With the help of pixel tags in emails, we will be able toknow whether emails are opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.
三、How do we share, transfer, and publicly disclose your information
Except for the circumstances disclosed in this Policy, we will not actively share or transfer your Personal Information to any third party. In the event that your Personal Information is to be shared or transferred, we will obtain your express consent.
As our business continues to develop, we may conduct mergers, acquisitions, asset transfers and other transactions. We will inform you of the relevant situation and continue to protect or require new controllers to continue to protect your Personal Information in accordance with laws and regulations and not less than the standards required by this Policy.
We will not share your Personal Information with companies, organizations and individuals other than ours, except for the following:
1、Sharing in statutory situations: We may share your Personal Information externally in accordance with the provisions of laws and regulations, for the need to resolve litigation disputes, or as required by the administrative and judicial authorities according to law.
2、Sharing with explicit consent: After obtaining your explicit consent, we will share your Personal Information with other parties.
3、To the extent permitted by laws and regulations, where it is necessary to provide for the purpose of protecting the interests, property or safety of Felt Formula, Felt Formula’s affiliates or partners, you or other users, or the public, from damage;
5、Sharing with service providers or partners: For the purposes stated in this Policy, we hire various service providers or cooperate with partners. We may share some of your Personal Information with service providers or partners in order to provide better customer service and user experience. We will only share your Personal Information for legal, legitimate, necessary, specific and clear purposes, and only share it to a necessary extent for providing services.
We will not transfer your Personal Information to any company, organization or individual, except for the following:
1、Transfer with explicit consent: After obtaining your explicit consent, we will transfer your Personal Information to other parties;
2、In the case of mergers, acquisitions or bankruptcy liquidation, if it involves transfer of Personal Information, we will require new companies and organizations that hold your Personal Information to continue to be bound by this policy, otherwise we will require such company, organization and individual obtain you authorization again.
We will only publicly disclose your Personal Information in the following situations:
1、With your explicit consent or based on your voluntary choice, we may publicly disclose your Personal Information;
2、If we consider that you have violated laws and regulations or severely violated relevant agreement, or for the purpose of protecting the personal and property safety of us, users of our affiliates or the public from damage, we may disclose your Personal Information in accordance with laws and regulations or upon your consent, including related violations and the measures we have taken against you.
3、Disclosure based on law: In the event where your Personal Information must be provided in accordance with laws, regulations, mandatory administrative enforcement or judicial requirements, we may publicly disclose your Personal Information based on the type of personal information and the method of disclosure information required.
（四）Exceptions to obtaining prior authorization for sharing, transferring, and publicly disclosing Personal Information
In the following situations, sharing, transferring, and publicly disclosing your Personal Information does not require your prior authorization:
1、Related to national security and national defense security;
2、Related to public safety, public health, and major public interests;
3、Related to judicial or administrative enforcement such as criminal investigation, prosecution, trial and judgment execution;
4、In order to protect your or other persons’ life, property and other important legal rights but it is difficult to obtain individual’s consent;
5、Personal Information that you disclosed to the public;
6、Personal Information collected from legally disclosed information in public, such as legal news reports, government information disclosure and other channels.
Please be informed that in accordance with applicable laws, if we take technical measures and other necessary measures to process Personal Information by which the data recipient cannot re-identify and recover any specific individual information, there will be no need to notify you and obtain your consent for the use of such data after process.
四、How do we protect your information
（一）We have taken reasonable and feasible security protection measures that meet industry standards to protect your information and prevent Personal Information from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and feasible measures to protect your Personal Information.
（二）We will take reasonable and feasible measures to try our best to avoid collecting irrelevant Personal Information. We will only retain your Personal Information for the period required to achieve the purpose stated in this Policy, unless the retention period needs to be extended or permitted by law.
（三）The Internet is not an absolutely secure environment, and it would be difficult to check if communication methods with other users such as e-mail, instant messaging, social software and other methods are fully encrypted. We recommend that you use complex passwords when using such tools, and pay attention to protecting the security of your Personal Information.
（四）In the event that you encounter an unfortunate incident involving Personal Information security problem, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the response measures we have taken or will take, suggestions that you can choose to prevent and reduce risks by yourself, remedies, etc. We will inform about the incident you by email, letter, telephone, push notification or other methods. If it is difficult to inform the relevant persons via a one-by-one means, we will adopt a reasonable and effective way to release the announcement. At the same time, we will also actively report the handling status of Personal Information security incidents in accordance with the requirements of regulatory authorities.
五、How can you manage your informaiton
In accordance with relevant laws and regulations of China, we will protect your following rights regarding your Personal Information:
（一）Delete your information
In the following situations, you can submit a request to us to delete Personal Information:
1、If our handling of Personal Information violates laws and regulations;
2、If we collect and use your Personal Information without your explicit consent;
3、If our handling of Personal Information seriously violates the agreement signed with you;
4、If you no longer use our products or services;
5、If we definitively stop to provide you with products or services.
If we decide to respond to your request for deletion, we will also do our best to notify the parties which obtained your Personal Information from us, and request them to delete in time (unless otherwise provided by laws and regulations, or these parties have obtained your authorization separately)
After we provided our assistance to you in deleting the relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies. We will safely store your Personal Information and isolate it from any further processing until such backup can be deleted or anonymized.
According to the requirements of the "Network Security Law", the monitoring related to you, recording the network operation status, and the network security event log will remain for not less than six months after your Personal Information is deleted.
（二）Change the scope of your authorization
You can give or withdraw your authorization to collect and / or use your personal information at any time. You can contact us at any time by sending an email. We will respond to your request for authorization correction within 30 days.
Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of the consent or authorization, and will no longer process your corresponding personal information. . However, your decision to withdraw your consent or authorization will not affect the processing of personal information previously carried out based on your authorization.
（三）Respond to your above request
To ensure safety, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. We will respond within 30 days.
For your reasonable request, we do not charge any fee in principle, but we will charge fees for repeated requests that exceed a reasonable scope. For information that is not directly related to your identity, unreasonably duplicated information, or requirement involves too many technical means (for example, the need to develop a new system or fundamentally change existing practices) or which may cause risk to the legal rights of others, or unrealistic requests, maybe rejected by us.
In the following situations, as required by laws and regulations, we will not be able to respond to your request:
1、Related to national security and national defense security;
2、Related to public safety, public health, and major public interests;
3、Related to criminal investigation, prosecution, trial and execution of judgments, etc.;
4、There is sufficient evidence that the holder of Personal Information is subjectively malicious or abuses his rights;
5、Responding to your request will result in serious damage to the legal rights of you or other individuals and organizations;
6、Business secrets are involved;
7、Other reasonable circumstances.
六、How do we handle information involving minors
Our products, websites and services are mainly for adults. Without the consent of the parent or legal guardian, minors under the age of 14 may not use the services/products we provide. If we find that we have collected information about minors without the prior consent of a verifiable parent or legal guardian, we will delete such information.
If we recognize that you are a minor, we will notify your guardian and ask your guardian to agree to the rules for the collection and use of Personal Information of minors. For the collection of Personal Information of children minors the consent of parents or legal guardians to use our products or services, we will only use, share, transfer or disclose such information as permitted by laws and regulations, or to the extent expressly agreed by the parents/legal guardians or for the purpose of protecting minors.
If you are a parent or legal guardian of a minor, please pay attention to whether the minor you are guarding uses our services after obtaining your consent. If you have any questions about the Personal Information of the minor under your supervision, please contact us through the contact information in Article 9 of this Policy.
七、How your information is transferred globally
The Personal Information we collect and generate during our operations in the People's Republic of China shall be stored in China, except for the following situations:
1、Otherwise regulated by the applicable laws;
2、Your explicit authorization has been obtained;
九、How to contact us
Under normal circumstances, we will reply within 30 days.